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About Us

Ashby Bears & Collectables is situated in the North West Leicestershire town of Coalville, near Ashby de la Zouch.

Our showroom set in rustic surroundings with period furniture and accessories including old toys, rocking horses and pedal cars. We specialise in traditional style bears from leading manufacturers and bear artists from the UK, Europe and the USA. Plus hand built white metal models from one of the worlds leading manufacturers, Brooklin and Lansdowne. Ashby Bears are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: sales@ashbybears.com

Our showroom opening hours are by appointment only. Please check our web site for full details.

If you wish to purchase any of our bears, please give us a call to check availability before hand. Alternatively,you can shop On-line using our secure server. We accept Visa, Mastercard, Switch and Maestro.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard Maestro/Switch and Maestro. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. On International orders, we may ask for cleared funds by cheque or money order etc, before goods are dispatched.

If any of the items you require are out of stock, we will contact you by phone or e-mail to give you an expected delivery date. You can decide at this time whether to choose another product, wait for the item to arrive, or cancel the order.

Delivery

UK DELIVERIES

All standard deliveries are sent by DHL.

(Royal mail may be used on some smaller items).

OVERSIZE / OVERWEIGHT

Some items are just too heavy or too large. These items are marked OVERSIZE and will be subject to a higher delivery charge. The delivery charge will be displayed in the checkout.

Delivery charges to Northern Ireland, Isles of Scilly, Isle of Man, and the Channel Islands, will be charged at a higher rate, depending on the item(s) ordered.

Your delivery charge will be calculated when you go to the checkout, where you will have the option to accept the total charge, before your order is confirmed.

INTERNATIONAL DELIVERIES

We are happy to deliver outside the UK. Obviously, the charges are dependant on the country concerned.

WHAT COUNTRIES DO WE SHIP TO

Our International shipping countries are listed below.

If your chosen country is not on the list, you will not be able to complete the checkout process.

Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Romania, San Marino, Singapore, Spain, Sweden, Switzerland, Turkey and USA

Tax and Duty Fees

Since Brexit, we no longer charge any vat on orders outside the UK, so your country charge additional taxes or duties on your order when it enters your country. You are responsible for paying any additional charges.

If you wish to confirm any delivery options, please feel free to give us a call at Ashby Bears 01530 834008

Delivery Schedule

UK DELIVERIES

All standard deliveries are sent by DHL Express.


UK mainland orders over £60.00 qualify for free delivery.

Orders of £60.00 or under will be charged £5.95 including vat. (£4.96 plus vat).

Some parts of Scotland, plus Scottish highlands and Islands may be charged a higher rate, depending on location.

OVERSIZE / OVERWEIGHT

Some items are just too heavy or too large. These items are marked OVERSIZE and will be subject to a higher delivery charge. The delivery charge will be displayed in the checkout.

Delivery charges to Northern Ireland, Isles of Scilly, Isle of Man, and the Channel Islands, may be charged at a higher rate, depending on the item(s) ordered.

Your delivery charge will be calculated when you go to the checkout, where you will have the option to accept the total charge, before your order is confirmed.

INTERNATIONAL DELIVERIES

We are happy to deliver outside the UK. Obviously, the charges are dependant on the country concerned.

WHAT COUNTRIES DO WE SHIP TO

Our International shipping countries are listed below.

Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, San Marino, Singapore, Spain, Sweden, Switzerland, Turkey and USA

Tax and Duty Fees

Since Brexit, all International orders are not charged vat. so If you order from outside the UK, you will be responsible for taxes, duties and handling fees in your own country.

DHL customs will collect the fees from you, to pass to your government.

Important Note: We will not be able to refund purchases that are refused delivery to Europe due to unpaid customs charges, as we would have to pay shipping again for the returns.

If you wish to confirm any delivery options, please feel free to give us a call at Ashby Bears 01530 834008

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Many items on the web site are not currently in stock but are expected on our next stock delivery. Some items are special order from the manufacturer, which are often subject to change. If the manufacturers price has changed when we place the order, we will notify you first, before completing your order. Because of this, we may take a deposit and charge the remainder when the item has arrived and is ready to be shipped out to you. This deposit is not refundable on these items should you cancel the order. If the order is cancelled and we have not taken a deposit, we reserve the right to make a 10% charge to cover our charges and administration.

Tax Charges

All prices include vat. were applicable.

Credit Card Security

When the order is placed at our website, you can be confident of the highest level of security when using our payment service.

We use Sellerdeck Payments System which is highly secure with sophisticated fraud screening through Credit Call.

Full PCI-DSS Level 1 compliant. View Certificate

View Security Standards Details

Sophisticated fraud screening enabled through The 3rd Man, 3D Secure, CVV2 and AVS.

PCI-DSS Level 1 compliancy is the payment card industry data security standard. This is a joint venture between Visa and Mastercard, supported by all banks.

Guarantee

At Ashby Bears we try our best to operate the most honest and efficient teddy bear web site in the UK.

Product descriptions are usually taken from the manufacturers detailed specifications for their products and prices. We cannot be held responsible for changes or alterations to specific product descriptions and/or prices. Any errors in pricing or details will be pointed out to the customer by email prior to dispatching the order. Orders will not be dispatched until acceptance confirmation is received from the customer.

Reaching Us

If you need to reach us, please email us on enquiries@ashbybears.com or alternatively, you can call on 01530 834008 (International +44 <phone without first zero>) or write to us at Ashby Bears, 5 Stephenson Court, Brindley Road, Coalville, Leicestershire LE67 3HG.

Privacy Policy

INTRODUCTION

In this privacy policy, "we" and "our" relates to Ashby Bears.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Ashby Bears or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

AUTOMATED PROCESSING

We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information (the right to be informed). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01530 834008.

Contact Page Here!

Returns / Cancellation Policy

RETURNS & CANCELLATIONS

The nature of our business includes many rare items including one off pieces. Therefore, Special, made to order items, e.g. Artist Bears, Personalised bears, Steiff Studio Animals etc. are non returnable.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your whole order and return the goods within 14 working days. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition and in original, undamaged packaging.

Returned items will not be accepted, if they are received by us in imperfect condition (including smoking aroma) and not in their original packaging.

Faulty items must be reported to us within 3 days of delivery. We will then issue a returns reference and arrange a refund or replacement as appropriate to that particular item.

The customer has 14 days to return any unwanted item at their own expense.

(Special, made to order items, e.g. Artist Bears, Personalised bears, Steiff Studio Animals etc. are non returnable).

In the unusual event of an item being returned, the customer will be refunded, less 10% restocking charge. This fee is to cover our postage and packing costs, together with our credit card costs, which, in the event of a refund, are no longer refunded by the credit card companies. We may waive this restocking charge, if the order contained other items and covered our postage and credit card charges. The restocking charge will always apply, when a complete order is returned and the items are not faulty.

Obviously, some pieces cannot be exchanged with an identical product due to the low production numbers on many items.

Common sense will prevail in any instance of this nature.

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