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teddy bear customers testimonials


Hi Angela and David,

I just wanted to thank you for the lovely Steiff Joggi hedgehog. He is a real sweetie!

Thank you very much for packing him so carefully and also for enclosing the lovely Steiff catalogues, I will enjoy browsing those and no doubt see some other lovely animals Id like.

Thank you also for your prompt replies and keeping me updated on my order too.

Very best wishes,
Lucy.

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Ashby Bears Delivery Information

DELIVERIES TO UK MAINLAND

UK Mainland customers (excluding Scottish Highlands) can select ECONOMY or PRIORITY delivery.

We try to be fair to everyone and therefore process orders depending on which delivery option you have selected and paid for. ALL DELIVERIES WILL REQUIRE A SIGNATURE.

Some items do not qualify for free delivery, these being oversized items and some reduced special offers.

Note: we are normally closed on Fridays, therefore any orders received after 2pm on Thursday, will normally be processed on Monday.

ECONOMY DELIVERY (non urgent)

Economy shipping Orders will be packed and shipped, after we have processed all PRIORITY orders. They will be sent by 2nd class Royal Mail or economy courier.

PRIORITY DELIVERY

If your order is more urgent, please select Priority shipping which is sent by Parcelforce or Interlink Express Couriers, depending on the parcel weight.

This service is only delivered Monday to Friday and we do our very best to send orders the same day if you order by 1pm. (please note that this is not guaranteed). We are normally closed on Fridays, therefore any priority orders received after 2pm on Thursday, will normally be processed on Monday.

OVERSIZE / OVERWEIGHT

Some items are just too heavy or too large to be sent economically by royal mail. These items are marked OVERSIZE and will be subject to a higher delivery charge. The delivery charge will be displayed in the checkout.

Delivery charges to Northern Ireland, Isles of Scilly, Isle of Man, and the Channel Islands, will be charged at a higher rate, depending on the item(s) ordered.

Your delivery charge will be calculated when you go to the checkout, where you will have the option to accept the total charge, before your order is confirmed.

If the automatic charge calculations are deemed excessive, we will reduce the shipping charge manually before charging you for the order. This reduction is solely at our discretion.

INTERNATIONAL DELIVERIES

We are happy to deliver outside the UK. Obviously, the charges are dependant on the country concerned. We will do our best to obtain a speedy delivery charge and notify you by email as soon as possible.

Your invoice will default to a shipping charge of £20.00 for EU and some European countries and £25.00 for other worldwide destinations. This will be altered after your acceptance of any extra delivery charges that you will be notified of.

WHAT COUNTRIES DO WE SHIP TO

Our International shipping countries are listed below.

If your chosen country is not on the list, you will not be able to complete the checkout process.

Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Romania, Russia, San Marino, Singapore, Spain, Sweden, Switzerland, Turkey and USA

Tax and Duty Fees

Your country may charge additional taxes or duties on your order when it enters your country. You are responsible for paying any additional charges.

If you wish to confirm any delivery options, please feel free to give us a call at Ashby Bears 01530 564444

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